Tripadvisor Workshop on 26 April 2017 at Impiana KLCC Hotel

Tripadvisor Workshop Agenda – 26 April 2017, Impiana KLCC Hotel

Time
Agenda
8.15 am
Morning breakfast
9.00 am
Speech from En. Azrin Kamaluddin (COO)
9.10 am
Speech from Mr. Stephan Gnangi (Group GM)
9.20 AM
TripAdvisor for Travelers and Your Business
Know better, Book better, Go better
9.40 AM
Basic Listing VS Business Listing
The Features and Benefits of Business Listing
10:15 AM
Coffee break
10.30 AM
What is Business Advantage?
Let’s log in and explore your Business Advantage access
Discussion & Implementation of BA features
-          Contact Links
-          SO & Announcement
-          Favourite Review
-          Review Guidelines. What is considered fraud?
-          Ranking Algorithm
12:00 noon
Discussion & Implementation of BA features
-          Review Express
-          Competitor Set
-          Implementation
12:30 noon
Lunch
1:30 PM
Games
Discussion & Implementation of BA features
-          Analytics Suites
3:00 PM
-          Demand Trends
-          Favourite Photos
-          Cover Photos
Q&A
4:00 pm
Basic Insights and Optimization for Restaurants and Outlet listings Raising a Customer Support Ticket & Manage User Access
MUST KNOW:  Tripadvisor Insights
Q&A
5.00 pm
End of the Workshop


Property
Attendees Name
Attendees Designation
Attendees Email
Attendees Telephone
1
Impiana KLCC Hotel
Ms. Sunita Kaur
Executive Secretary
sunita.kaur@impiana.com

+603 2147 1111
2
Impiana KLCC Hotel
Ms. Nicolette Ng
Marcom Manager
+603 2147 1111
3
Impiana Hotel Ipoh
Ms. Melissa Chan
Marcom Manager
+605 255 5555
4
Impiana Resort Patong
Mr. Doeke Bonga
General Manager
+66 76 340 138
5
Impiana Resort Patong
Ms. Onuma Wihok
Rooms Division Manager
onuma.wihok@impiana.com
+66 76 340 138
6
Impiana Private Villas Kata Noi
Mr. Doeke Bonga
General Manager
+66 76 330 770
7
Impiana Hotel Senai
Tengku Fazial Ahmad
General Manager

8
The Villas Bali Hotel & Spa
Ms. Holly Scarrabelotti
Spa Manager
+62 361 730840
9
The Villas Bali Hotel & Spa
Ms. Puspita Wardani
Marcom Manager
+62 361 730840
10
The Villas Bali Hotel & Spa
Ms. Puspadi
Director of Sales
+62 361 730840
11
Impiana Hotels, Resorts & Spas
En. Azrin Kamaluddin
Chief Operating Office
+60321416233
12
Impiana Hotels, Resorts & Spas
Mr. Stephan Gnagi
Group General Manager
+60321416233
13
Impiana Hotels, Resorts & Spas
Ms. Aida Rashid
Group Director of Sales & Marketing
+603 21416233
14
Impiana Hotels, Resorts & Spas
Ms. Jennifer Thor
Group Director of Sales
+60321416233
15
Impiana Hotels, Resorts & Spas
Mr. Jeff Tai
Cluster Revenue Manager
+603 21416233
16
Impiana Hotels, Resorts & Spas
Mr. Redzuan Ahmad
Cluster Revenue Executive
+603 21416233
17
Impiana Hotels, Resorts & Spas
Ms. Judy Mokhtar
Director of Hotel Project Development
+603 21416233

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